Pacific Bell Internet Services
Dial-up Services Acceptable Use Policy

Important Note: This document is updated often. Please make a habit of reviewing it from time to time to stay abreast of acceptable as well as inappropriate uses of your Pacific Bell Internet Services account. Reports of activity in violation of this policy may be sent via e-mail to abuse@pacbell.net.

This document is divided into the following sections:

• Introduction
• General Information
• Electronic Mail
• Newsgroups
• Personal Home Pages
• Extra E-mail Boxes
• Security
• Network Performance
• Internet Relay Chat
• Illegal Activity
• Commerce on the Internet

Introduction

When you open your Pacific Bell Internet Services ("PBI") account, you join two communities. First is the community formed by our network and our customers; the second community is the one made up of all networks and users connected to each other to form the Internet. Becoming a member of these communities gives you certain rights and privileges, but also imposes certain duties and responsibilities. PBI has established an Acceptable Use Policy in order to make these duties and responsibilities more clear. This document is intended to provide a general understanding of PBI's Acceptable Use Policy. The following factors guide the establishment and enforcement of PBI's usage policies:

• Ensure reliable service to our customers
• Ensure security and privacy of our systems and network, as well as the networks and systems of others
• Comply with existing laws
• Maintain our reputation as a responsible service provider
• Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services
• Preserve the value of Internet resources as a conduit for free expression and exchange of information
• Preserve the privacy and security of individual users

PBI intends to provide its customers access to everything the Internet has to offer. While PBI is firmly committed to the principles of free speech, certain activities are damaging to the resources of both PBI and the Internet and cannot be permitted under the guise of free speech. The resources of PBI and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

If a PBI account is used to violate the Acceptable Use Policy, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action. However, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at abuse@pacbell.net.

General Information

Your PBI account provides you access to a vast collection of networks and services around the world such as the World Wide Web, electronic mail, and newsgroups. Your use of these services is subject to the following policy. Violations of this policy may result in termination of your account with or without notice in accordance with the Agreement for Use of Pacific Bell Internet Services that you accepted at the time you created your account.

In general, you may NOT use your PBI account:

• In a manner which violates any law, regulation, treaty or tariff;
• In a manner which violates the rules, regulations and policies of any network, server, web site, database or service provider that you access through your PBI account;
• In a manner which is defamatory, fraudulent, indecent, offensive or deceptive;
• To threaten, harass, abuse or intimidate others;
• To damage the name or reputation of PBI, its parent, affiliates and subsidiaries;
• To break security on any computer network, or to access an account which does not belong to you; or
• In a manner which interferes with other customers' use and enjoyment of the services provided by PBI.

PBI reserves sole discretion to determine whether any use of the service is a violation of this policy. Guidelines for using your account follows. This information is only a guideline, and is not intended to be all-inclusive.

Electronic Mail

Your PBI account gives you the ability to send and receive electronic mail. Misuse of electronic mail may result in termination of service. The following examples are non-exclusive and are provided for your guidance.

• You may not use your account to send unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it.
• You may not use your account to collect responses from unsolicited bulk or commercial e-mail sent from accounts with other providers.
• Forging, altering or removing electronic mail headers is prohibited.
• You may not send numerous copies of the same or substantially similar message, nor may you send very large messages or files to a recipient, with the intent to disrupt a server or account ("mail bombing").
• You may not use electronic mail to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages.
• You may not forward or otherwise propagate chain letters, whether or not such messages solicit money or other items of value, and whether or not the recipient wishes to receive such mailings.
• PBI accounts may not be used to collect replies to messages sent from another Internet service provider if those messages violate this Acceptable Use Policy or the acceptable use policy of the other service provider.
• If you use the services of another provider to promote a web site hosted by or through PBI, then the provisions of this Acceptable Use Policy shall apply to the methods used to promote such site.

Newsgroups

Your PBI account gives you access to thousands of newsgroups. These newsgroups allow you to read and post messages on a variety of topics. Newsgroups may be moderated or unmoderated. Newsgroups may also have a charter or a FAQ that describes what subjects are appropriate for each newsgroup. Misuse of newsgroups may result in the termination of your service.

• PBI provides an uncensored newsfeed. As such, PBI does not control the content of the newsgroups available to you. PBI believes that decisions about which newsgroups and messages to read are best left to its customers. Screening software is available from third parties, and it is your responsibility to use such tools if desired. PBI is not responsible for the content of any newsgroup message, whether or not the message was posted by a PBI customer.
• Messages posted to newsgroups must comply with the written charters or FAQs for those newsgroups. Advertisements, solicitations, or other commercial messages should be posted only in those newsgroups whose charters or FAQs explicitly permit them. You are responsible for determining the policies of a given newsgroup before posting to it. If you are unable to find a newsgroup's policy regarding commercial messages, you must assume that such messages are not welcome.
• You may not post or cross-post the same or substantially similar message to more than 5 newsgroups. Continued cross-posting can result in termination of service and the cancellation of the message.
• You may not post binary files to newsgroups not specifically named for that purpose.
• You may not post messages promoting pyramid schemes, "Make Money Fast" (MMF) schemes, chain letters, or other schemes to newsgroups. Doing so will result in immediate termination of service.
• You may not forge or remove header information. This includes attempting to circumvent the approval process for posting to a moderated newsgroup.
• You may not solicit mail for any address other than your Pacific Bell Internet Service account or service where doing so manifests an intent to harass others.
• You may not post messages for the purpose of threatening, harassing or intimidating others.
• You may not post messages which infringe on personal or property rights of others (privacy rights or copyrights, for example).
• You may not cancel messages other than your own, with the exception of official newsgroup moderators performing their duties.

PBI does not censor or control content posted to a newsgroup. As a user of our service, you are solely responsible for the content that you publish. PBI, upon receiving notification that certain posts violate this policy, or any state or federal law, or infringe on the trademarks or copyrights of another, reserves the right to remove such posts from our news server and to terminate your account.

Personal Home Page

Your account with PBI provides the option to purchase personal home page space. PBI will not routinely monitor the contents of your personal home page.

You are solely responsible for any information contained on your personal home page. However, if complaints are received regarding language, content or graphics contained on your personal home page, PBI may, at its sole discretion, remove the personal home page hosted on PBI servers and terminate your personal home page service.

You may not use your personal home page site to publish material which PBI determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

Unlawful content is that which violates any law, statute, treaty, regulation, or lawful order. This includes, but is not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or harassing statements, or material which violates the privacy rights or property rights of others (copyrights or trademarks, for example).

Indecent content is that which depicts sexual or excretory activities in a patently offensive matter as measured by contemporary community standards.

Objectionable content is otherwise legal content with which PBI concludes, in its sole discretion, it does not want to be associated in order to protect its reputation and brand image, or to protect its employees, shareholders and affiliates.

Examples of prohibited personal home page content:

• Materials which depict or describe scantily-clad and lewdly depicted male and/or female forms or body parts, and which lack serious literary, artistic, political or scientific value.
• Materials which suggest or depict obscene, indecent, vulgar, lewd or erotic behavior, and which lack serious literary, artistic, political or scientific value.
• Materials which hold PBI including its affiliates, employees or shareholders up to public scorn or ridicule.
• Materials which encourage the commission of a crime; or which tends to incite violence; or which tends to degrade any person or group based on sex, nationality, religion, color, age, marital status, sexual orientation, disability or political affiliation.

Extra E-mail Boxes

Your account with PBI provides the option to purchase Extra E-mail Boxes service. All provisions of the Acceptable Use Policy apply to your use of Extra E-mail Boxes service; in particular, please note the Electronic Mail, Newsgroups, and Security section of this policy. Misuse of Extra E-mail Boxes service may result in the termination of your account.

As the primary account holder, you are responsible for all account activity. If a Secondary mailbox or mailbox alias is involved in a violation of the Acceptable Use Policy, your account, including all Secondary mailboxes and mailbox aliases may be terminated. A terminated account will result in lost e-mail and Internet access for all users of your account. Therefore, it is important that you make sure everyone you allow to use your account or a Secondary mailbox or mailbox alias understands all terms of this Acceptable Use Policy and the consequences of violations.

Security

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

• Your password provides access to your account. It is your responsibility to keep your password secure.
• Passwords must contain at least six characters, and should contain at least one number or symbol, should contain both uppercase and lowercase letters, and should not be based on any word found in the dictionary or on any personal information (name or birthdate, for example). Your password should not be the same as your userID.
• Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
• Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
• You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
• You may not attempt to circumvent user authentication or security of any host, network or account ("cracking"). This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
• You may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
• Users who violate systems or network security may incur criminal or civil liability. PBI will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance

PBI accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

• You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performance of PBI systems or networks. PBI reserves the right to terminate or limit such activities.
• You may not establish more than one connection to our network from your account at any one time.
• You may not provide network services from your account (for example, you may not use your account to operate an ftp or a web server).
• Messages left on PBI's mail servers for more than forty-five (45) days are subject to immediate deletion. Mailboxes under one megabyte in total size will be exempt from the 45 day retention limit. Total mailbox storage is limited to five megabytes without regard to the age of messages in the mailbox. Once the five megabyte limit is exceeded, any incoming messages will be returned to the sender until the subscriber reduces mailbox size by removing mail from the server.
• You may not employ automated electronic or mechanical processes designed to defeat network inactivity time-outs. Such tools include, but are not limited to, use of an auto-dialer and repetitive pinging of a host.

Internet Relay Chat

Although PBI does not offer software or technical support for Internet Relay Chat (IRC), you may use your account to connect to IRC servers and networks maintained by third parties. Please remember that you are a guest when you make use of these facilities. It is particularly important that you do not engage in activities which might interfere with other customers' access to IRC.

• You may not use IRC scripts or programs that interfere with or deny service to other users on any other server, host, network or channel.
• You may not engage in activities which harass other users. This includes, but is not limited to, "flooding" (rapidly entering text with the intent to disrupt service), "flashing" (disrupting terminal emulation), "takeovers" (improper seizing and abuse of operator privileges), attempting to send private messages to those who do not wish to receive them, attempting to return to a channel after being banned from it, and other disruptive behaviors.
• You may not attempt to impersonate other users. The use of nicknames does not constitute impersonation.
• You may run "clones" (multiple simultaneous IRC connections) and "robots" only as permitted by the host IRC server.

Illegal Activity

Any activity on our network that is a violation of any state or federal law is a violation of this policy and will result in immediate termination of service. Prohibited activities include, but are not limited to:

• Transmitting obscene materials
• Intentionally spreading or threatening to spread computer viruses
• Gaining or attempting to gain unauthorized access to any network, including PBI's private network infrastructure
• Accessing or attempting to access information not intended for you
• Transmitting pirated software
• Conducting or participating in illegal gambling
• Soliciting for pyramid and other illegal schemes.

Commerce on the Internet

The Internet can be a valuable business tool when used properly. However, it can reflect poorly upon a business when used improperly. You are strongly encouraged to visit the following Web pages before doing business on the Internet.

• http://math-www.uni-paderborn.de/~axel/BL/blacklist.html
• http://www.cybernothing.org/faqs/net-abuse-faq.html

Any customer considering the commercial use of newsgroups is strongly urged to read the document entitled "Advertising on USENET: How To Do It, How Not to Do It" which can be found in the FTP archives listed below:

• ftp://rtfm.mit.edu/pub/usenet/news.announce.newusers/
• ftp://rtfm.mit.edu/pub/usenet/news.admin.net-abuse.misc/

Last updated: 06/05/98