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Pacific Bell Internet Services
Dial-up Services Acceptable Use Policy

Important Note: This document is updated often. Please make a habit of reviewing it from time to time to stay abreast of acceptable as well as inappropriate uses of your Pacific Bell Internet Services account. Reports of activity in violation of this policy may be sent via e-mail to abuse@pacbell.net.

This document is divided into the following sections:


When you open your Pacific Bell Internet Services ("PBI") account, you join two communities. First is the community formed by our network and our customers; the second community is the one made up of all networks and users connected to each other to form the Internet. Becoming a member of these communities gives you certain rights and privileges, but also imposes certain duties and responsibilities. PBI has established an Acceptable Use Policy in order to make these duties and responsibilities more clear. This document is intended to provide a general understanding of PBI's Acceptable Use Policy. The following factors guide the establishment and enforcement of PBI's usage policies:

PBI intends to provide its customers access to everything the Internet has to offer. While PBI is firmly committed to the principles of free speech, certain activities are damaging to the resources of both PBI and the Internet and cannot be permitted under the guise of free speech. The resources of PBI and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.

If a PBI account is used to violate the Acceptable Use Policy, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action. However, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at abuse@pacbell.net.

General Information

Your PBI account provides you access to a vast collection of networks and services around the world such as the World Wide Web, electronic mail, and newsgroups. Your use of these services is subject to the following policy. Violations of this policy may result in termination of your account with or without notice in accordance with the Agreement for Use of Pacific Bell Internet Services that you accepted at the time you created your account.

In general, you may NOT use your PBI account:

PBI reserves sole discretion to determine whether any use of the service is a violation of this policy. Guidelines for using your account follows. This information is only a guideline, and is not intended to be all-inclusive.

Electronic Mail

Your PBI account gives you the ability to send and receive electronic mail. Misuse of electronic mail may result in termination of service. The following examples are non-exclusive and are provided for your guidance.


Your PBI account gives you access to thousands of newsgroups. These newsgroups allow you to read and post messages on a variety of topics. Newsgroups may be moderated or unmoderated. Newsgroups may also have a charter or a FAQ that describes what subjects are appropriate for each newsgroup. Misuse of newsgroups may result in the termination of your service.

PBI does not censor or control content posted to a newsgroup. As a user of our service, you are solely responsible for the content that you publish. PBI, upon receiving notification that certain posts violate this policy, or any state or federal law, or infringe on the trademarks or copyrights of another, reserves the right to remove such posts from our news server and to terminate your account.

Personal Home Page

Your account with PBI provides the option to purchase personal home page space. PBI will not routinely monitor the contents of your personal home page.

You are solely responsible for any information contained on your personal home page. However, if complaints are received regarding language, content or graphics contained on your personal home page, PBI may, at its sole discretion, remove the personal home page hosted on PBI servers and terminate your personal home page service.

You may not use your personal home page site to publish material which PBI determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

Unlawful content is that which violates any law, statute, treaty, regulation, or lawful order. This includes, but is not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or harassing statements, or material which violates the privacy rights or property rights of others (copyrights or trademarks, for example).

Indecent content is that which depicts sexual or excretory activities in a patently offensive matter as measured by contemporary community standards.

Objectionable content is otherwise legal content with which PBI concludes, in its sole discretion, it does not want to be associated in order to protect its reputation and brand image, or to protect its employees, shareholders and affiliates.

Examples of prohibited personal home page content:

Extra E-mail Boxes

Your account with PBI provides the option to purchase Extra E-mail Boxes service. All provisions of the Acceptable Use Policy apply to your use of Extra E-mail Boxes service; in particular, please note the Electronic Mail, Newsgroups, and Security section of this policy. Misuse of Extra E-mail Boxes service may result in the termination of your account.

As the primary account holder, you are responsible for all account activity. If a Secondary mailbox or mailbox alias is involved in a violation of the Acceptable Use Policy, your account, including all Secondary mailboxes and mailbox aliases may be terminated. A terminated account will result in lost e-mail and Internet access for all users of your account. Therefore, it is important that you make sure everyone you allow to use your account or a Secondary mailbox or mailbox alias understands all terms of this Acceptable Use Policy and the consequences of violations.


You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

Network Performance

PBI accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

Internet Relay Chat

Although PBI does not offer software or technical support for Internet Relay Chat (IRC), you may use your account to connect to IRC servers and networks maintained by third parties. Please remember that you are a guest when you make use of these facilities. It is particularly important that you do not engage in activities which might interfere with other customers' access to IRC.

Illegal Activity

Any activity on our network that is a violation of any state or federal law is a violation of this policy and will result in immediate termination of service. Prohibited activities include, but are not limited to:

Commerce on the Internet

The Internet can be a valuable business tool when used properly. However, it can reflect poorly upon a business when used improperly. You are strongly encouraged to visit the following Web pages before doing business on the Internet.

Any customer considering the commercial use of newsgroups is strongly urged to read the document entitled "Advertising on USENET: How To Do It, How Not to Do It" which can be found in the FTP archives listed below:

Last updated: 06/05/98